Last updated: March 26, 2026
Sentien Corporation d/b/a SeniorSafe ("SeniorSafe" or "we" or "us") respects your privacy and is committed to protecting it through our compliance with this privacy notice. This Privacy Notice (our "Privacy Notice") describes the types of information we may collect, use, maintain, protect, disclose, or otherwise process about you ( you as a "visitor" or "user" or "subscriber" or "Trusted Contact" or "Subscribing Third Party", hereinafter collectively, "you") when you visit the SeniorSafe Website ("Website"), install and use our mobile or desktop applications that you download from an authorized distribution site, such as the Apple App Store® or the Google Play Store® (each, an "Application"), and use our SeniorSafe call monitoring products and services (our "SeniorSafe Products and Services", and together with the Website and Application, the "SeniorSafe Platform") and our practices for collecting, using, maintaining, protecting, disclosing, or otherwise processing that information. Throughout this notice, you may use any portion of the SeniorSafe Platform either directly or indirectly by communicating with someone via telephone who uses the SeniorSafe Products and Services to detect and protect against malicious, deceptive, fraudulent, or illegal activity.
This policy applies to information we collect:
It does not apply to information collected by:
Please read this Privacy Notice carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use any portion of our SeniorSafe Platform. By accessing or using any portion of our SeniorSafe Platform, you agree to this Privacy Notice. This Privacy Notice may change from time to time (see Changes to Our Privacy Notice). Your continued use of any portion of our SeniorSafe Platform or after we make changes is deemed to be acceptance of those changes, so please check this Privacy Notice periodically for updates.
While we welcome children under 13 years of age to communicate with their parents, guardians, and other loved ones that may use our SeniorSafe Products and Services, our SeniorSafe Products and Services only collect information as part of a traditional form of communication (i.e., through telephone, email, and text messaging) between such children and a subscriber to or user of our SeniorSafe Products and Services, and not subject to the requirements of the Children's Online Privacy Protection Act.
Our SeniorSafe Platform is not intended to be subscribed to by or for children under 13 years of age. No one under age 13 may provide any information to or on the SeniorSafe Platform. Except as part of a communication between such a child and a subscriber to our SeniorSafe Products and Services through traditional forms of communications, such as through email, telephone, or text communications, we do not knowingly collect Personal Data from children under 13. If you are under 13, do not use or provide any information on our SeniorSafe Platform or on or through any of its features, except as part of a communication between you and a user of our SeniorSafe Products and Services through traditional forms of communications, such as email, telephone, or text communications. If we learn we have collected or received Personal Data from a child under 13 in this manner without verification of parental consent, we will delete that information. If you believe we might have any information directly from a child under 13 other than as part of a communication between such a child and a user of our SeniorSafe Products and Services through traditional forms of communications, please contact us at the contact information below.
Throughout this Privacy Notice, the term "Personal Data" means any information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or device. However, Personal Data does not include any deidentified or aggregated information.
We collect Personal Data from various sources, including:
We collect the following types of Personal Data directly from you when you access or use our SeniorSafe Platform or when someone obtains a subscription to our SeniorSafe Products and Services on your behalf or you otherwise identifiy youself as a Trusted Contact, or a Subscribing Third Party: billing name, billing address, billing email address, billing phone number, contact information for a user, or user's Trusted Contact, or Subscribing Third Party (that we may contact when we detect malicious, deceptive, fraudulent, or illegal communications related to the user of the SeniorSafe Products and Services), user real name, user alias, user home postal address, unique personal identifier, user home email address, user home and/or mobile telephone number(s), account name, tokenized credit or debit card number, tokenized financial information, medical information, age, birthdate, color, ancestry, national origin, citizenship, religion or creed, marital status, medical conditions, physical or mental disability, gender, audio information (including anonymized recordings and transcriptions of your conversations with third parties and users of our SeniorSafe Products and Services), voiceprints, and any other identifier by which you may be contacted online or offline. In addition, we also collect other types of information that you may provide when you fill out a form or through your correspondence with us.
We collect the Personal Data from you on or through our SeniorSafe Platform through:
As you use our SeniorSafe Products and Services, we may automatically collect certain Personal Data about you and your communications. This may include: a recording of your communications (whether transcribed, audio, email, or via text messaging), voiceprints, time and date of the communications, information related to your physical location and movements, carrier or internet service provider identification and other similar information, phone numbers, meta data, tokens of the called and calling parties or caller/sender and the recipient(s) (in the case of telephone or text messages), email address of the sender and recipient(s) (in the case of email communications), and other inferences used to detect and prevent malicious, deceptive, fraudulent, or illegal communications.
Our SeniorSafe Products and Services are designed to provide callers to, and recipients of, telephone communications with subscribers or users of our SeniorSafe Products and Services with a notice describing our recording of such communications and our collection and use of the above information before a call (the “Notice”). If you use our smartphone app, only unknown call or called parties will receive the Notice. Telephone numbers not listed in your smartphone's contact list are considered unknown parties.
BY USING OUR SENIORSAFE PRODUCTS AND SERVICES, YOU HEREBY CONSENT TO OUR RECORDING AND TRANSCRIBING SUCH COMMUNICATIONS AND OUR COLLECTION OF THE INFORMATION DESCRIBED ABOVE RELATED TO YOUR USE OF THE SENIORSAFE PRODUCTS AND SERVICES, AND OUR DISCLOSURE OF SUCH RECORDED INFORMATION TO A SUBSCRIBER, A USER'S TRUSTED CONTACT, A SUBSCRIBING THIRD PARTY OR ANY SENIORSAFE AGENT. WE MAY ALSO DISCLOSE THIS INFORMATION TO AUTHORITIES AND OUR THIRD-PARTY SERVICE PROVIDERS WHO MAY INVESTIGATE AND TAKE ACTION TO STOP AND DETER MALICIOUS, DECEPTIVE, FRAUDULENT, OR OTHER ILLEGAL COMMUNICATIONS.
As you navigate through and interact with our Website or Applications, we may use automatic data collection technologies to collect certain Personal Data about your interaction with our Website and/or Applications, including information about your equipment, browsing actions, and patterns. This includes:
The information we collect automatically may include Personal Data, or we may maintain it or associate it with Personal Data we collect in other ways or receive from third parties. It helps us to improve our Website and Applications and to deliver a better and more personalized service by enabling us to:
The technologies we use for this automatic data collection may include:
Some content, applications, or other technology used on the Website and/or in the Applications are served by third-parties, including analytics providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website and/or Applications. The information they collect may be associated with your Personal Data or they may collect information, including Personal Data, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.
BY CONTINUING TO ALLOW US TO USE ANY OF THE ABOVE DESCRIBED TECHNOLOGIES, YOU HEREBY CONSENT TO OUR RECORDING YOUR MOUSE MOVEMENTS, KEYSTROKES, NAVIGATION PATHWAYS, USE AND COMMUNICATIONS YOU MAY HAVE WITH OUR WEBSITES AND APPLICATIONS (INCLUDING INFORMATION RELATED TO YOUR ACCESS, RENTAL OR PURCHASE OF ANY EQUIPMENT OR DOWNLOADED MATERIALS AVAILABLE ON OR THROUGH THE WEBSITE OR APPLICATIONS), AND OTHER ACTIONS THAT YOU TAKE ON OR THROUGH THE WEBSITE AND/OR APPLICATIONS AND OUR DISCLOSURE OF SUCH RECORDED INFORMATION TO THIRD-PARTY PROVIDERS OF SUCH TOOLS.
We may also create certain information about you related to your use of our SeniorSafe Products and Services. When we associate this information with other Personal Data about you, we consider this information to be Personal Data. This information includes: information about your subscription and use of our SeniorSafe Products and Services, identification or likelihood of malicious, deceptive, fraudulent, or illegal communications, and personal and company-wide whitelists and blacklists of email addresses, telephone numbers, and other associated metadata.
We may collect Personal Data from third parties, which may include information we receive from our service providers, telephone and internet service providers, and/or the subscriber or a User's Trusted Contacts, or a Subscribing Third Party to our SeniorSafe Products and Services. When we associate this information with other Personal Data about you, we consider this information to be Personal Data. This information includes: personal and company-wide blacklists and whitelists of email addresses, phone numbers, and other associated metadata.
TO THE EXTENT REQUIRED BY APPLICABLE LAW, BY USING THE SENIORSAFE PRODUCTS AND SERVICES YOU HEREBY CONSENT TO ALL COLLECTION AND USE OF THIS PERSONAL DATA, INCLUDING VOICEPRINTS.
We use information that we collect about you or that you provide to us, including any Personal Data:
We may further anonymize or aggregate your Personal Data in accordance with applicable law such that it can no longer reasonably be used to identify you and use it without restriction. We may also use your Personal Data to contact you about our own and third-parties' goods and services that may be of interest to you. If you do not want us to use your Personal Data in this way, please check the relevant box located on the form on which we collect your Personal Data. If you wish to change your choice, you may do so at any time by logging into the Website or Application and adjusting our user preferences in your account profile by checking or unchecking the relevant boxes or by sending us an email stating your request at privacy@getseniorsafe.com. For more information, see Choices About How We Use and Disclose Your Information.
We do not share, sell, or otherwise disclose your Personal Data for purposes other than those outlined in this Privacy Notice. However, we may disclose anonymized or aggregated information about our users, and information that does not reasonably identify any individual, without restriction.
We may disclose Personal Data that we collect or you provide as described in this Privacy Notice:
We may also disclose your Personal Data:
We do not control the collection and use of your information collected by third parties described above in Disclosure of Your Information. When possible, these organizations are under contractual obligations to use this data only for providing the services to us and to maintain this information strictly confidential. These third parties may, however, aggregate the information they collect with information from their other customers for their own purposes.
In addition, we strive to provide you with choices regarding the Personal Data we have collected about you. We have created mechanisms to provide you with control over your Personal Data:
We do not control third parties' collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can learn more about interest-based advertisements and your opt-out rights and options from members of the Network Advertising Initiative ("NAI") on its website (www.networkadvertising.org) and from members of the Digital Advertising Alliance on its website (www.aboutads.info).
You can review and change some of your Personal Data by logging into the Website and visiting your account profile page.
You may also send us an email at privacy@getseniorsafe.com to request access to, correct or delete Personal Data that we have collected about you. We cannot delete your Personal Data (or, if you are a subscriber, the Personal Data of the user of our SeniorSafe Products and Services) except by also deleting your user account. We may not accommodate a request to change or delete your Personal Data if we believe the change or deletion would violate any law or legal requirement, cause the information to be incorrect, or when it is otherwise required to provide the SeniorSafe Products and Services (including, for example, when we need to retain the Personal Data to detect and protect against malicious, deceptive, fraudulent, or illegal activity).
California Civil Code Section 1798.83 (California's "Shine the Light" law) permits users of our Websites and Applications that are California residents and who provide Personal Data in obtaining products and services for personal, family, or household use to request certain information regarding our disclosure of Personal Data to third parties for their own direct marketing purposes. If applicable, this information would include the categories of Personal Data and the names and addresses of those businesses with which we shared your Personal Data with for the immediately prior calendar year (e.g., requests made in 2026 will receive information regarding such activities in 2025). You may request this information once per calendar year. To make such a request, please send an email to privacy@getseniorsafe.com.
We also may use automated data collection technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking).
Some web browsers permit you to broadcast a signal to websites and online services indicating a preference that they "do not track" your online activities. At this time, we do not honor such signals and we do not modify what information we collect or how we use that information based upon whether such a signal is broadcast or received by us.
We have implemented measures designed to secure your Personal Data from accidental loss and from unauthorized access, use, alteration, and disclosure.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our SeniorSafe Platform, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we have implemented measures to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to the SeniorSafe Platform. Any transmission of Personal Data is at your own risk. We are not responsible for circumvention of any privacy settings or security measures deployed on the SeniorSafe Platform.
In order to provide our SeniorSafe Platform to you or another user of our SeniorSafe Platform, we may send and store your Personal Data outside of the country where you reside or are located, including to countries that may not or do not provide an equivalent level of protection for your Personal Data. Your Personal Data may be processed and stored in the United States and federal, state, and local governments; courts, or law enforcement or regulatory agencies in the United States may be able to obtain disclosure of your information through the laws of the United States. By using our SeniorSafe Platform or communicating with someone who uses our SeniorSafe Platform, you represent that you have read and understood the above and hereby consent to the storage and processing of Personal Data outside the country where you reside or are located, including in the United States.
Your Personal Data is transferred by SeniorSafe to another country only if it is required or permitted under applicable data protection law and provided, however, that there are appropriate safeguards in place to protect your Personal Data. To ensure your Personal Data is treated in accordance with this Privacy Notice when we transfer it to a third party, SeniorSafe uses Data Protection Agreements between SeniorSafe and all other recipients of your Personal Data.
We may change this Privacy Notice at any time. It is our policy to post any changes we make to our Privacy Notice on this page with a notice that the Privacy Notice has been updated on the Website's home page and the Applications' home screen. We may also send you a notice that the Privacy Notice has been updated via postal mail or other similar service. If we make material changes to how we treat our users' Personal Data, we will notify you by email to the email addresses specified in the account and/or through a notice on the Website's home page and the Applications home screen. The date this Privacy Notice was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and/or Application and this Privacy Notice to check for any changes.
Your continued use of our SeniorSafe Platform or communication with a user of our SeniorSafe Platform following the posting of changes constitutes your acceptance to such changes.
If you have any questions, concerns, complaints, or suggestions regarding our Privacy Notice or the ways in which we collect and use your Personal Data described in this Privacy Notice, have any requests related to your Personal Data pursuant to applicable laws, or otherwise need to contact us, you may contact us at the contact information below or through the "Contact" page on our Website or in our Applications.
Sentien Corporation
P.O. Box 199
500 Summer Street
Stamford, CT 06904
privacy@getseniorsafe.com